All our shipments - including boxes and containers used in transport - are labelled and coded so that the product, batch, country of origin and plantation can be easily identified at any time. This means that all our products can be traced back through all the handling processes to where it came from. Therefore, in the event of a problem, it can be specified and remedied quickly. It is worth noticing that most of our products come from our own plantations, hence, it is always easy to trace back our shipments to its source at all times. Also, these records are kept for a long time and available to customers when requested.